Contact us
Email support@trtracker.com and we’ll get back to you, usually within two business days. It helps if you include your iPhone model, your iOS version and the app version (you’ll find it at the bottom of the app’s profile screen).
Your account and data
- Delete your account: in the app, open your profile and choose Delete account. This removes your account and the data stored with it. You can also email us to ask for deletion.
- Export your data: in the app, open your profile and choose the export option to save a copy of your records. You can also share a PDF report of your history.
- Sign-in problems: make sure you use the same sign-in method you used when you created your account. If you’re still stuck, email us from the address on your account.
Subscriptions and billing
TRTracker is free to download. Optional upgrades are billed by Apple through your Apple ID.
- Cancel or change a subscription: open Settings on your iPhone, tap your name, then Subscriptions, and choose TRTracker.
- Refunds: Apple handles refunds. Request one at reportaproblem.apple.com.
Privacy
Your health data is encrypted in transit and at rest. We never sell it or use it for advertising. Read the full privacy policy and our terms of service.
Medical questions
We can’t give medical advice or answer questions about your own treatment. Please talk to your clinician. If you think you have a medical emergency, call 911 or your local emergency number. See our medical disclaimer.
Report a bug or suggest a feature
Email support@trtracker.com with what happened, what you expected, and a screenshot if you can. We read every message.